ARLINGTON, VA.–June 15, 2015—Service Experts Heating & Air Conditioning LLC, headquartered in Plano, Texas, is one of North America’s largest heating and air conditioning brands, with more than 2,500 employees in 90 service centers across North America. The company has recently announced its commitment to see 1,000 of its technicians become certified with North American Technician Excellence (NATE) in 2015, as detailed in the latest issue of the NATE Magazine.
“NATE provides Service Experts a content-rich curriculum that allows our technicians to continually enhance their skills, which helps them make the best decisions and recommendations for each homeowner. NATE certification ultimately leads to employee satisfaction, which directly translates to customer satisfaction,” says Todd Berkland, director, U.S. Field Operations, Service Experts.
Working with NATE isn’t new for Service Experts. As a matter of fact, the company has been heavily involved with NATE for more than a decade. In fact, Service Experts CEO, Scott J. Boxer, was chairman of the NATE Board of Directors from 2005 through 2008. “In an effort to serve customers to the best of our ability while reducing callbacks, we realized the importance of properly educating and training technicians. Service Experts quickly embraced the NATE organization as a key resource in furthering those business goals,” says Boxer. By doing so, Service Experts will continue to honor its brand promise to customers, Expert Service, Guaranteed, that is supported by its 5 Standards of Excellence, of which one is sending a NATE-certified tech to the home.
As for the 1,000 NATE-certified technician goal, “It’s definitely a logistical challenge, says Bryan Benak, vice president and general manager, U.S. Operations, “but we are committed to providing superior training and expert service. Based on our experience, our goal is very realistic, and we have a strong operational focus with metrics and performance reviews to help advance each employee in his career. In fact, we are already 70% of the way there.”
NATE is the nation’s largest industry-endorsed, non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians. For more information about NATE, visit www.natex.org